Ethics & Quality
Trust is the foundation of our business and we’re committed to integrity, responsibility and honest communication. That goes for our relationships with the craftspeople who make our pieces, our dealings with customers, and our impact on the environment.
We work with small communities in developing countries, where our investment makes a huge difference to the quality of life for local families. Our workers make a good income, and our business respects and safeguards the local environment. We also monitor other areas of our business, shipping by sea, recycling, and using sustainable materials and processes wherever we can.
We inspect all our pieces to ensure the highest standards of quality, but nobody is perfect, and anything that doesn’t meet your expectations will be replaced, or the purchase refunded. Please remember, though, that our pieces are designed to have character. Particularly where we’re using recycled wood, minor imperfections and quirks are all part of the charm.